FAQs2019-01-02T17:38:40-05:00

Have Questions? Read our FAQs

How to activate the service upon receiving the sim card?2019-01-02T17:22:19-05:00

You will receive the instructions with the SIM card. Usually they are that you message us that you have received the sim card, we confirm if your order was regular service or for 1 month, we then activate the service accordingly.

What LTE bands does AT&T network use?2019-01-02T17:22:19-05:00

AT&T uses LTE bands 2/4/5/12/17 & 30.

Can I subscribe for Regular service plan & suspend it when not needed?2019-01-02T17:22:19-05:00

You may suspend the service for $35/month rate for a maximum of 2 months. After that we will be assigning the line to another customer.

What are most commonly used Mobile hotspot devices for AT&T network?2019-01-02T17:22:19-05:00

AT&T Nighthawk (MR1100), Unite Explore, Velocity 2, LB1120 LB2120, MOFI 4500 sim4. If you have another device please contact us and we can gladly check its compatibility with our service.

Is this service through a MVNO like (Cricket/Net10 or Tracfone etc) or directly from AT&T?2019-01-02T17:22:19-05:00

The service is directly through AT&T network, you will be using a line on our account. This is not a transfer of ownership of the line with AT&T, as long as your account is paid up, you can continue to use service for as long as you want.

Will my price ever increases?2019-01-02T17:22:19-05:00

We will never increase your price, we still have some customers who were early adopters and have been grandfathered into old pricing. We will only ever increase the price if AT&T changes the price for us. Last time they increased the price by $2.99, we absorbed the cost and not pass on to our customers. We have customers who signed up 2+ years ago and they still enjoy old pricing.

Do we offer contracts?2019-01-02T17:22:19-05:00

No, we don’t do contracts as we are against contracts and we really mean it.

Will my service ever be suspended or terminated?2019-01-02T17:22:19-05:00

We aim to provide the best customer service to our customers regardless of they are using for only 1 month or regular use. However, like any other business we do have fraud prevention and revenue assurance in place to ensure customers don’t abuse our autopay discount or file false chargebacks. If we deem necessary, we might ask for a deposit equal to one month of service rate. In very rare situations we might need to do credit check to confirm identity.

Can I use prepaid debit cards that are sold at major grocery stores?2019-01-02T17:22:19-05:00

We can gladly try to process them but if they get declined, we might request you to send us your government issued valid photo id.

Can I use service internationally?2019-01-02T17:22:19-05:00

All our plans are for US only.

Are the speeds fast enough for video conferencing?2019-01-02T17:22:19-05:00

Yes, we have a few customers using it for WebEx calls and say it works great but again all depends on area you’re in and bandwidth capacity from AT&T.

Will this work for Online gaming like for Xbox?2019-01-02T17:22:19-05:00

We have some customers who use it for Gaming online using Xbox & PlayStation consoles. Gaming experience could vary with the game’s bandwidth needs. We recommend you get MiFi that supports carrier aggregation.

I need a device that has ethernet port, which one will you recommend?2019-01-02T17:22:19-05:00

We recommend you getting MOFI4500 as it has ethernet ports and is compatible with all US major US carriers. For AT&T after MOFI4500, we recommend AT&T Nighthawk MiFi as that has carrier aggregation x4. There are a few Cradlepoint routers that are compatible and have ethernet ports.

Can I use the sim card in a phone?2019-01-02T17:22:19-05:00

Our plans are only for data devices like Mobile hotspots or routers.

Is static IP option available?2019-01-02T17:22:18-05:00

Static IP is available only on AT&T premium plan.

Will speeds ever get throttled?2019-01-02T17:22:18-05:00

All our plans are not throttled. Excluding the AT&T Premium plan, all plans are subject to deprioritization if you are connected to congested tower. Speeds are slowed down temporarily and go back to normal when congestion is over, or you move to another area. The speeds during deprioritization vary with congestion. Most of our AT&T based customers use over 750GB with no deprioritization at all. If you want plan that is not subject to deprioritization even, then consider leasing our AT&T based premium plan.